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1-2-3. A Three Hour Countdown to Your Small Business Online Presence

June 30th, 2009

Many small businesses are facing the greatest challenges in a generation thanks to diminishing sales, lower cash flow, lower access to credit, and general economic anxiety around the globe.   However there is no reason any small business needs to waffle on developing a safe and secure online marketing environment.   In fact to emphasize how simple this is I’m laying out a three hour plan below.

Although a highly robust and complex website and online marketing effort will require more time and money than this approach, this will be a good start for businesses that are intimidated by the costs and complexity of a major online marketing effort.

It is very clear from my own efforts coaching travel businesses that many of them completely misunderstand how expensive and counterproductive a “beautiful and elaborate and cool” website may turn out to be.   Traffic and relevancy rule the roost in terms of online marketing effectiveness and sales, so here is a good start in the right direction that any businessperson can tackle in less than a single afternoon or evening of three (yes, count them!) 3 hours.

Hour ONE:  The Blog – your first company web site.

Start blogging at Google’s free service “Blogger.com”.   You can open an account in less than 5 minutes and the simple blogging tool is intuitive and friendly.  Don’t worry about “messing up” at this point, just dive in and start writing a few articles about your product or service in a helpful way.  Cutting and pasting from marketing materials is acceptable at this early stage.  As you write start thinking about a good domain name for your business that is as simple as possible but reflects your unique qualities – you can buy that later from this environment and make your blog/website appear at that name later.   Write both helpfully and also specifically about what your company offers in terms of value for the service or product.  Use the types of words people would use when searching for your niche.   Go here for Google’s Blogger service.

Congratulations – you now have a company website and a company blog.

Hour TWO:  The Pay Per Click Marketing Campaign

Staying signed on to the new (free) Google account you set up in the first hour, sign up for an “Adwords” account with $25 on your credit card.  Do not start bidding on terms yet – your job for this hour is to browse around Google’s brilliant online marketing system to see how it works and get a feel for the terms people search for and what you can expect to pay for those.  If you are lucky and in a small niche business, you may be able to aquire website visitors for pennies and customers for a few dollars.  It’s hard to build a viable business without advertising and Adwords in many cases represent the highest ROI you’ll find anywhere, so learn this system well.

Hour THREE: Social Media Campaign

Sure you could spend $10,000  or more for a social media marketing consultant or hire a social media manager for $50,000 per year, but why not utilize the world’s best expert on your business – you.   Social media is exploding as a powerful and potentially inexpensive online tool to promote your business, make sales, and find other innovators who share your passion for excellence.   Maintaining a quality blog is generally considered a key component of a good social media strategy but you already have a blog from step one above, so move on to the following two social media tools:

Twitter The future business impact of Twitter is not to be underestimated as it quickly has become the standard for communicating via short notes and links sent to many people.   Where else can you send notes to CNN or President Obama and reasonably expect that somebody is actually reading them?   Setting up a Twitter account will take under five minutes, and by using Twitter’s search to find people in your company niche and then following those people and their followers you will soon have your own Twitter presence.   Go here to start

Facebook. Take 15 minutes to set up a Facebook account under your own real name.  For most small businesses your person to person social media approaches will yield better results than staying anonymous and only using your business name.  I should add that in my view Facebook is overrated as a business tool so feel free to spend more time at Twitter where you can quickly and easily spread the word about why you and your business offer such great value.  Note as with all online social media that your approach should seek to be helpful even as you promote your own business.  Overbearing approaches are generally considered too annoying and thus less valuable than sincere, informed, genuine advice and recommendations.  Go here to sign up.

Congratulations, you’ve just invested  $35 (Adwords $25 + Domain name $10) plus three hours of your time and you have a good start on a  robust web presence for your business.

SEO, Social Networks, business, technology , , ,

Business in the 2010s: Proceed with caution, but proceed.

June 17th, 2009

Planning for growth in the post meltdown economic climate:

Growth should generally be a key focus for business but the current strained economic conditions mean that for many businesses simply keeping above water is a major challenge. Also, some recent examples of irresponsible behavior by corporate leaders have led to great concern among customers and a desire for signs that businesses are practicing *responsible growth* and long term, *sustainable* corporate architectures.

Responsible practices and long term growth have been great basic business principles for some time, but have become especially valued by your clients, customers, or prospective business associates given the current economic climate. Luckily for the small and medium sized business, responsible rather than reckless spending and adopting a long term rather than short term focus are likely to prove even more valuable now than before.

What kinds of expansion are justifable?

Flexibility is extremely important when times are tough. It is justifiable to expand your business to be more flexible as you face uncertain challenges. Also, expanding for flexibility may allow you to capture or create new markets for your goods or services, or even develop new goods and services. Even as business in general has stopped the dramatic expansion of the last 10 years, the pace of technological innovations remains very fast. This creates both challenge and opportunity for you and your business.

Generally expenses related to significant quality enhancements and product improvements should prove justifiable even during challenging revenue times because they help protect both short and long term business prospects and help to build the long term reputation that is important to your success.

Another expansion focus can be real estate. In many areas of the USA as well as cities around the world real estate values for some types of properties have fallen dramatically and there may be opportunities to reduce lease costs or buy properties to enhance your businesses viability. A caveat here is that prices of commercial real estate in many areas have not fallen nearly as dramatically as home values, so all other factors equal this is probably not a great time to be buying commercial real estate unless the price is very right for you. It is a great time to renegotiate your leases and other real estate service arrangements. Rent costs in many cases do not reflect current reduced values and you should be asking your landlord to price according to those reduced values and the fact that vacancy rates are higher and rising, making you and other reliable renters even more important to your landlord.

Recalculate Risk and Reward:

In my view the best course of action has changed with respect to taking on risks. During the early 1990s many companies took on high levels of risk with large expenditures in an effort to maintain and increase market share – effectively to avoid being “left in the dust” by competitors who were also expanding business rapidly. Our own travel publishing business took this approach as we increased our staff many fold, from about 10 full time writers to nearly 100 at two additional office locations. Although this expansion followed a year of huge revenue growth, we also felt the pain of many when falling revenues could no longer support our large staff and infrastructure.   Despite the current negative economic climate we are expanding again, but this time much more conservatively and with an eye to optimizing our time and resources rather than just using them.

Many new resources are already available or will become available to small businesses during thesae challenging economic times. As during the best of times using your resources wisely and with an eye to optimizing your return on investment are always important guidelines.

(reposted from my Techdirt Insight Community article written for an American Express Social Media Project)

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